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FAQ

Find answers to the most common questions about our products.
Shipping Policy
When can I expect to receive my package? Plus

All nails are made to order. Processing time for crafting the nails can take up to 3 business days (holidays excluded).

For US customers, standard shipping takes 3-6 business days; express shipping takes 1-3 business days. All packages are shipped through USPS.

For international customers, standard shipping takes 10-17 business days. All packages are shipped through DHL.

Where do you ship? Plus

We ship to the United States, Canada, United Kingdom, Germany, Austria, and Australia.

Do you offer expedited shipping? Plus

Expedited shipping is available for US customers only through the "express" option at checkout.

(Apologies to international customers. We stopped offering international express because DHL has been very inconsistent)

Return Policy
Do you accept returns? Plus

We do not accept returns on used products. We do accept returns and exchanges on unused products. We are happy to exchange sizes.

Email us at customer@clawsinstantnails.com to start a return.

Other Questions
Do you take custom designs/orders? Plus

Sincere apologies, we will not take custom designs and orders starting 2026.

Can orders be canceled? Plus

Orders can be canceled or modified before you receive a shipping notification. We will try our best to accommodate your wishes regarding changing or canceling your order. Email us at customer@clawsinstantnails.com to cancel or change an order.

*We reserve the right to cancel an order on the basis of payment issues, promotional issues, or system errors.